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JAMES CHRESSANTHIS, ASC, GSC.

About his life, work, journey, views and just about anything and everything. Saturday, June 28, 2008. The customer wanted to add a hyperlink in his webmail account. However, that is not possible as there is no way to add hypelinks in his free web-based email. With all the empathy, positive scripting and what have you in the call center world, I told him about it. The customer did not buy what I said and demanded a supervisor.